Proof Done, Payout Free

Pass your Castle Casino KYC check and withdraw without a pause

The license requires us to confirm who you are; most checks are settled within 71 hours of your documents arriving.

Start the check

Gaming Control Board Curaçao OGL/2017/7964/626, audited by QUINEL and SIQ

Six lines

What does the check actually involve?

Six short answers settle who runs the check and how long it usually takes.

Checks run by

Castle Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2017/7964/626

Review time

71 hours

Needed at the latest

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-time pass

One clear upload beats three rounds of email

After reading this you will know exactly what to send, in what order, and what to watch for.

Where is my checklist?

Open the verification section in your account and read the short list of what is wanted there. Everything you need sits in one place, so nothing scatters across emails.

You hold the ID up

Send a photo ID showing all four edges, with no glare or blur across the face. The copy must still be valid on the day it reaches us.

Which card do you send?

Send proof of address in your own name and a picture of the payment card you used, with the middle digits covered. Check that the address matches what you entered.

Your cashout clears faster

Once your files land, the review takes up to 71 hours, and you can keep playing while it runs. A clear photo at the start saves the back-and-forth later.

What proves what

Which document proves what?

Handy the moment a request for documents lands in your inbox or account.

Photo ID

ConfirmsYour name and birth date

Must showAll four edges, face clear, still valid

Proof of address

ConfirmsWhere you actually live

Must showYour full name, address, recent date

Payment card image

ConfirmsThe card belongs to you

Must showFirst six and last four digits visible

What comes back, and what sends it again

Why was my file sent back? Cropped or edited files hide the edges of the card, so the reviewer cannot confirm the document is whole and untouched. Send the original again. Upload the untouched photo straight from your phone Show all four corners in the frame

Out-of-date address proof. A utility bill dated too far back no longer proves where you live now, so the address check fails even when the name is right. Use a bill from the last three months Pick one showing your name and address

Details that do not line up. When the name or address on your profile differs from the document, the two records cannot be matched, and the check waits for an explanation. Update your profile to match the document Email [email protected] about the mismatch

Not an accusation, just a licence duty

Because Castle Casino N.V. holds licence OGL/2017/7964/626 from the Gaming Control Board Curaçao, the law behind that licence obliges us to understand where deposited money comes from. This is a routine step against money laundering and says nothing about you as a person.

Depending on your situation, the reviewer may request one or more of the following.

Recent bank statements
Payslips from your employer
A tax return or assessment
Proof of a property sale
A letter confirming a pension

Four moments that prompt it

Knowing when the check lands

After this you will know which of your actions brings the request forward.

Bigger than usual, checked closer

A deposit or cashout far above your usual pattern hints at funds from elsewhere, so the team asks for your ID and a statement covering the sum.

Before a new card works

Adding a card or wallet you have not used here before means a fresh payment route, so a card image or proof of the account may be requested.

Correct your profile first

A nickname, a maiden name or a moved address leaves two records that disagree, so the reviewer asks for a document that settles which is right.

Verified first, then paid

Your first cashout pauses until the check closes, because the licence requires verified identity before money leaves the account.

Know before you send

Verification questions, answered plainly

Removes the worry that one small slip in your paperwork will hold up your cashout.

When do you actually need my documents?+

Under our license the check must be finished before your first withdrawal leaves the account. That said, we may ask earlier, so paperwork can land at registration or when you make your first deposit. Sending it then usually means your cashout is not held up.

Why was my document turned down, and what now?+

Refusals almost always come from glare, a cropped edge or an expiry date that has passed. Send a fresh photo of the same item taken in daylight on a flat surface, with all four corners showing. Our verification inbox at [email protected] will tell you which item to resend.

Who licenses Castle Casino and what is the number?+

The Gaming Control Board Curaçao regulates us, and the license number is OGL/2017/7964/626. Castle Casino N.V. holds that license and trades from Dr. M.J. Hugenholtzweg, Willemstad. You are welcome to check those details against the board's own records.

Can I send my documents from my phone?+

Yes, a phone camera is fine, and most players here use one. Lay the item flat in daylight, keep your fingers out of the frame and wait for the focus to settle before you tap. A sharp phone photo passes far more often than a dim scan.

Why are you asking where my money came from?+

A source of funds check is a routine duty the license places on every operator, aimed at money laundering rather than at you. We ask how your gambling funds were earned, and a payslip or bank statement is usually enough. Nobody is accusing you of anything.

Are my identity documents safe with you?+

Everything you send travels under 256-bit AES encryption, and independent audits by QUINEL and SIQ cover how we handle it. Only the team reviewing your file opens the images. You can reach our privacy team at [email protected] with any question about your data.