Three tools you can set

Before the loss: responsible gambling at Castle Casino

Play only from 18+, and every Castle Casino account carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion from the first login.

Set your limit

Gaming Control Board Curaçao OGL/2017/7964/626, audited by QUINEL and SIQ

Grounds for trust

Less guesswork, more certainty

After this table you will know the age rule, who licenses Castle Casino, and where help answers.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2017/7964/626

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five account tools

Which tool does what in my account?

This block settles which control suits your situation and where to switch it on inside the account.

Daily deposit cap

Cap what you can pay in over a day, a week or a month before the session begins. Switch it on whenever a bonus or a winning streak nudges you to top up again.

Set a reminder interval

Choose an interval and the account reminds you that time has passed. Turn it on if a session has ever run longer than you planned when you sat down.

What have I lost so far?

Fix the net amount you are willing to see gone, and the account holds you to it. Turn it on before your first spin of the session, not after a bad run.

Block access completely

Close your account to play for a chosen period across every platform the operator runs. Choose it when a break, not a smaller limit, is what you need.

Trigger a reality check

Pick how often a reminder shows your session time and net result. Set it when you want a plain picture mid-session rather than after the fact.

Quick setup

Open the settings and set your ceiling

This block settles the shortest route from your account settings to a limit that is active.

Log in, find settings

Log in with your email address and open the account's responsible gambling settings. Check the menu shows the five controls before you choose one.

Pick one control

Pick the control that matches your intention: deposit, loss, session reminder, reality check or self-exclusion. Read the description so you know what each one changes.

Set once, apply forward

Enter your figure and choose day, week or month as the period. Check the period matches how often you deposit, so the ceiling really covers your play.

Confirm and check

Confirm the setting and read the summary line that appears afterwards. Check it matches what you intended before you close the settings screen.

How long do you want to be away?

Can I just take a week off? Ask support to set a short pause on your account and play stops for a break of hours or days. You keep your balance, and the pause ends on its own.

Closing access for the long term. Self-exclusion closes your access for a long period and stands until it runs out. Request it through live chat, email or phone, and it cannot be undone early.

No national register, one account to close. No national register exists in this market, so your self-exclusion lives in your Castle Casino account. The helpline below supports anyone who wants to go further.

Help lines

Where to get free help in New Zealand

After reading this, you will know which free service fits your night.

Gambling Helpline Aotearoa

Ring the helpline any hour of the day for confidential advice, as a player or as someone worried about a player. You can also reach it by free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counsellors, peer supporters and cultural support sit behind this foundation, with clinics nationwide and a freephone line for players and relatives. pgf.nz

Safer Gambling Aotearoa

This Health New Zealand information site explains the signs of harm, offers practical tips and points you to local support for you and your family. safergambling.org.nz

Catching the signs before they cost you

Spotting these signs early keeps a game an entertainment with a set cost. Set a limit or start a pause first; that step is enough for most players to regain control.

Look down this list and be honest with yourself about each one.

Spending more than you planned
Chasing a loss with another deposit
Betting money you need for bills
Hiding your play from family
Playing longer than you intended
Feeling tense until you log in
Borrowing to keep playing

Age checks and family safeguards

Photo ID before any play. Nobody opens an account at Castle Casino without showing photo ID, and identity papers are reviewed again before the first withdrawal is paid out. Age is fixed at 18+, so a shared device never decides who plays.

Your device, your rules. Adding blocking software to a family computer or phone keeps gambling sites out of reach for everyone using it. Choose a tool that covers every browser and app on the device, and set a password only an adult knows.

Talk first, not accuse. Speaking plainly, without blame, often opens more than an argument about money does. Relatives in New Zealand can ring Gambling Helpline Aotearoa on 0800 654 655 at any hour, or free text 8006, for guidance on what to say next.

Answers, plain

Ask before you set your first ceiling

Settles whether you can block play elsewhere and how each control ends.

Does self-exclusion at Castle Casino cover other casinos in New Zealand?+

No. New Zealand runs no national self-exclusion register, so a block set here applies to your Castle Casino account only. Other operators have their own arrangements, and you would need to exclude yourself with each of them directly.

What does a short break do to my account?+

A break stops you playing for the stretch you choose, while your balance and history stay in place. Once that period runs out, the account opens again and play is possible without contacting anyone. Choose the length carefully, because it covers the whole of it.

Can I change a limit after it is already set?+

Yes. Return to the same part of your account settings, pick the control and set the new figure. Every adjustment you make sits alongside the others, so you can keep a deposit cap, a loss cap and a session reminder running together.

Can a self-exclusion be lifted before the period ends?+

No. An exclusion holds for the entire time you selected and cannot be shortened part-way through. That firmness is the point of it: the decision you make in a clear moment stays made, whatever the next day brings.

Do the limit tools work on my phone?+

Yes. Log in on your mobile browser and the account section holds the same controls as the desktop version. Deposit limits, loss limits and reminders can all be set from there, so a ceiling is never out of reach when you are away from a computer.

What if I want my account shut permanently?+

Yes, write to the support address listed on this page and ask for the account to be closed. Support answers around the clock, and you may also ask them about an exclusion covering full play. Closing the account ends access for good, so take the decision deliberately.